LetsGoGreen Logo
Solution Graphics
1313 Heritage Way
Oakville, Ontario
Canada L6M 3E1

Instructions for Ordering from LetsGoGreen.com

We accept Visa, MasterCard or PayPal

When you have decided to go ahead with your order, please phone us toll free at 1-888-248-9754 or and we'll make arrangements for payment.

Please allow 3 weeks for delivery. Note: At busy times, it may take longer

All shipments are FCA Burlington, Ontario Freight Prepaid. This means:

  • the seller bears risks and costs up to loading the goods

  • the buyer assumes risk of transportation

We encourage our customers to check their shipments for damage before signing the bill of lading. If the box is crushed, dented, or has forklift holes in it, ask the driver to wait while you open it to inspect the contents. Once you have signed off you will not be able to make a claim for damages.

Outside of Canada and the United States:

We ship worldwide, but please note that outside of Canada and the US, we only accept payment via a money transfer.

Minimize Shipping Costs:

We'll do our best to minimize your shipping costs. Orders are shipped factory direct from Burlington, Ontario, Canada.

Return Policy:

Toilets can be returned to the manufacturer within 30 days if the shipping carton has not been opened. The customer pays return shipping to Ontario.

Returns are only accepted with a "Return Authorization Number" displayed clearly on the outside of the shipping carton, so if you must return your toilet, call me and I'll get you a number. A 20% restocking fee will be deducted from your refund, as well as costs for any damage to the toilet, so be sure to insure it when shipping.

Note to Canadian Residents:

  • Canadian residents will be charged applicable taxes at checkout.

Note to US Customers:

  • US Dollar conversion will depend on the CAD USD exchange rate on the date of purchase and any additional fees imposed by your credit card company.

We're here to help you choose the products that are best able to meet your needs. Call us if you have questions.

Customer Service 1-888-248-9754


Full-colour catalogues are available in English or French. with your name and mailing address to receive a hard copy catalogue. You'll get an English version unless you specify French. Catalogues are available in soft copy as well. If you email without your mailing address you'll get a soft copy.


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